Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Request a free site assessment or consultation
• Submit a contact form or enquiry
• Subscribe to our newsletter or planning guides
• Engage our architectural services

This information may include your name, email address, phone number, property address, and details about your project requirements.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms
• Device type and operating system

We use this information to analyse trends, improve our website, and understand how visitors engage with our content.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you relevant information about our services and planning updates
• Improve our website and user experience
• Comply with legal obligations

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Deliver relevant content and advertising

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

We may use third-party services that collect, monitor, and analyse website data, including:

• Google Analytics for website analytics
• Calendly for appointment scheduling
• Email marketing platforms for newsletters

These services have their own privacy policies governing their use of your information.

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.